I've included the answers to the most frequently asked questions below.

Are you a Master Mason?

I am.

Is this the same Maker's Hands Workshop that is on Etsy as well?

Yes, that is my shop also. All of the products on my Etsy Store are here as well.

Do you ship out of the United States?

At the moment, we only ship inside the United States.

What is your return policy?

We stand 100% behind our products, but we do not accept returns or exchanges because our products are custom-made. If an item is broken during shipping, please contact us as soon as possible, and we will be able to offer you a solution.

Do you answer the chat requests, or is it a bot?

Except for "Instant Answers," Yes, it is really me on the other end of the chats. Unfortunately, as the only employee of the Maker's Hands Workshop, there will be times when I will not be able to respond immediately. However, rest assured that I will answer you as soon as I can. 

What are your current production times?

Currently, all products have a 3-5 business day production time. In most cases, I can produce and ship your purchase sooner than that. If there is any reason that I cannot get your order shipped before five business days, I will reach out to you and let you know the circumstances, and work with you for a solution.

How much is shipping?

We offer free shipping on all of our orders!

Is my credit card information secure on your website?

Certainly! We want to assure you that you can securely transmit your order information when making a purchase at the Maker's Hands Workshop. Our website is equipped with robust security measures to safeguard your information against any unauthorized access, misuse, or changes. To process our orders, we utilize an SSL Secure e-commerce server through our partnership with Shopify. Rest assured that all your credit card details are encrypted using powerful encryption protocols before your order is officially confirmed. It's important to note that the Maker's Hands Workshop does not retain any credit card records on file, ensuring an extra layer of protection for your sensitive information.

I loved this product but wanted a different design. Can you customize the product with my design?

In most cases, yes. This may take additional time to design based on the quality of the graphic you send me. If you have any questions about the design process or if a design would be possible, please feel free to reach out to me at: info@makershandsworkshop.com

Do you take custom orders and commissions? 

Yes, absolutely, yes! I love to work on specialty commissions and custom orders. As most of our products have custom options, customization and commissions are the lifeblood of the Makers Hands Workshop. If you have an idea for something but you don't see it offered on our website, please feel free to reach out to me at: info@makershandsworkshop.com

I didn't see the question I had, answered here. What can I do to get more information?

If you have a question that I did not answer here or in the product description, please feel free to use the chat function in the lower corner of your screen or email me at: info@makershandsworkshop.com